Privacy Policy
Last updated: June 2026
Your privacy matters to us. This Privacy Policy explains what personal information tmber.space collects, why we collect it, how we use and protect it, and what rights you have over your data. By using https://tmbr.space or any of our services, you agree to the practices described here.
Who We Are
tmber.space is a Software as a Service (SaaS) platform operated under the legal name tmber.space, based in Hamilton, Ontario, Canada. If you have any questions about this policy or how we handle your data, you can reach us at create@tmbr.space.
What Personal Information We Collect
We collect personal information in the following categories:
Identity and contact details: Your name, email address, mailing address, and phone number when you register for an account, contact us, or use our platform.
Business information: Details about your business, including business name, type, and related operational information you provide while using the platform.
Customer, client, and member information: Data you upload or input about your own customers, clients, or members as part of using our SaaS platform. You remain the controller of this data; we process it on your behalf.
Payment and billing information: Billing details required to process payments. Payment card data is handled directly by our third-party payment processor and is not stored on our servers.
Usage and analytics data: Information about how you interact with our platform, including pages visited, features used, timestamps, device type, browser type, and IP address.
Cookies and similar technologies: We use cookies and similar tracking technologies to keep you signed in, remember your preferences, and understand how visitors use our website. You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.
How We Use Your Information
We use the personal information we collect for the following purposes:
To create and manage your account and provide you access to our platform.
To process payments and send you billing-related communications.
To communicate with you about your account, service updates, support requests, and important notices.
To improve and develop our platform, features, and user experience.
To monitor platform security, detect fraud, and prevent unauthorized access.
To comply with our legal obligations under applicable Canadian and international law.
To send you marketing communications where you have given consent or where we have a legitimate interest to do so, with the ability to opt out at any time.
Lawful Bases for Processing
We rely on the following lawful bases for processing your personal information, consistent with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, principles aligned with the General Data Protection Regulation (GDPR):
Consent: Where you have provided clear consent, such as agreeing to receive marketing emails.
Contract: Where processing is necessary to fulfil a contract with you, such as delivering the services you have subscribed to.
Legitimate interests: Where we have a legitimate business interest that does not override your fundamental rights, such as improving our platform and maintaining security.
Legal obligation: Where processing is required to comply with applicable laws or regulations.
Third-Party Processors and Service Providers
We share your personal information with trusted third-party service providers only to the extent necessary to deliver our services. These providers are required to handle your data securely and only for the purposes we specify. Current categories of third-party processors include:
Payment processing: We use a third-party payment processor (such as Stripe) to handle payment transactions securely. We do not store your full payment card details on our systems.
Email delivery: We use third-party email service providers to send transactional and, where applicable, marketing emails.
Analytics: We may use analytics tools to understand platform usage and improve our services. These tools may collect usage data and cookies.
Cloud infrastructure and hosting: Our platform is hosted on third-party cloud infrastructure providers who store and process data on our behalf.
We do not sell your personal information to third parties.
International Data Transfers
Our operations are based in Hamilton, Ontario, Canada. However, some of our third-party service providers may store or process data in other countries, including the United States. Where data is transferred outside Canada, we take reasonable steps to ensure it receives a comparable level of protection, such as through contractual safeguards or by working with providers located in jurisdictions recognized as having adequate data protection standards.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We will also retain data as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When personal information is no longer required, we securely delete or anonymize it.
If you ask us to delete your account, we will remove your personal data in accordance with our retention schedules and any applicable legal requirements.
How We Protect Your Information
We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encryption in transit, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Access: You may request a copy of the personal information we hold about you.
Correction: You may ask us to correct inaccurate or incomplete information.
Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
Withdrawal of consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
Opt-out of marketing: You can opt out of marketing communications at any time by clicking the unsubscribe link in any email we send or by contacting us directly.
Data portability: Where applicable, you may request that we provide your data in a structured, commonly used format.
Objection or restriction: You may object to or request that we limit certain types of processing in circumstances permitted by law.
To exercise any of these rights, please contact us using the details in the section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate and improve our platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and understand how you use our services.
Essential cookies: Required for the platform to function. You cannot opt out of these without affecting your ability to use the service.
Analytics cookies: Help us understand usage patterns so we can improve the platform. You may opt out of these through your browser settings or cookie preferences.
Preference cookies: Remember your settings and choices to provide a more personalized experience.
You can manage or delete cookies through your browser settings at any time. Please note that disabling cookies may limit certain features of our platform.
Links to Other Websites
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the Last updated date at the top of this page and, where appropriate, notify you by email or through the platform. Your continued use of our services after any update constitutes your acceptance of the revised policy.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us at:
tmber.space
Suite 301, 270 Sherman Avenue North, Hamilton, Ontario, Canada
Email: create@tmbr.space
We are committed to working with you to resolve any concerns about your privacy. If you are not satisfied with our response, you may have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada or another applicable supervisory authority in your jurisdiction.